DEACTIVATE PBe USER ID
  • This function allows you to temporarily deactivate your PBe User ID.
  • Once deactivated, you can no longer log in to PBe, PB engage and MyPB App.
  • All your E-Standing Instructions, if any, will continue to be active and executed on the effective date as usual.
  • To reactivate your access, please contact PBe Customer Support at 603-2170 8000 for assistance.
Important
We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.
Proceed to Deactivate PBe User ID?
DEACTIVATE CREDIT/DEBIT CARD
  • This function allows you to temporarily deactivate your Card.
  • Once deactivated, you can no longer perform transaction using your Card.
  • All your ZIIP/BT/Flexipay transaction, if any, will not be interrupted and will continue to charge on the effective date as usual.
  • For card deactivation due to Fraud/Scam, recurring/auto billing transactions will be discontinued.
  • Please call PB Card Services at 603 2176 8555 for assistance on Lost/Stolen or call the number behind your card for Fraud/Scam enquiries.
Important
We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.
Proceed to Deactivate Credit/Debit Card?
CANCEL ATM CARD
  • This function allows you to permanently cancel your ATM Card.
  • Once cancelled, you can no longer perform transaction using your Card.
  • Recurring/auto billing transactions will be discontinued.
  • Please visit any nearest PBB/PIBB branches for card replacement.
Important
We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.
Proceed to Cancel your ATM Card?
If you spot any unusual activities with your account or suspect that your account has been compromised, we strongly recommend you to deactivate your PBe User ID and/or cancel your Credit/Debit or ATM card to prevent further losses.
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