Public Bank | Report Fraud/Scam Incident

Report Fraud/Scam Incident

IMPORTANT NOTICE

Dear Valued Customers
Please be informed that the “Report Fraud / Scam Incident” function is strictly for Public Bank and Public Islamic Bank customers only.

If you notice any unusual account activity or suspect that your account has been compromised, kindly activate the Kill Switch to prevent further losses. Afterwards, please report the fraud / scam incident.

* If you prefer not to activate the Kill Switch now, click to proceed with reporting the fraud / scam incident.

For assistance, please contact our 24 hours hotline at 603-2177 3555 or email pbesecure@publicbank.com.my.

DEACTIVATE PBe USER ID

This function allows you to temporarily deactivate your PBe User ID.
Once deactivated, you can no longer log in to PBe, PB engage and MyPB App.
All your E-Standing Instructions, if any, will continue to be active and executed on the effective date as usual.
To reactivate your access, please contact PBe Customer Support at 603-2170 8000 for assistance.

Important

We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.

Proceed to Deactivate PBe User ID?

DEACTIVATE CREDIT/DEBIT CARD

This function allows you to temporarily deactivate your Card.
Once deactivated, you can no longer perform transaction using your Card.
All your ZIIP/BT/Flexipay transaction, if any, will not be interrupted and will continue to charge on the effective date as usual.
For card deactivation due to Fraud/Scam, recurring/auto billing transactions will be discontinued.
Please call PB Card Services at 603 2176 8555 for assistance on Lost/Stolen or call the number behind your card for Fraud/Scam enquiries.

Important

We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.

Proceed to Deactivate Credit/Debit Card?

CANCEL ATM CARD

This function allows you to permanently cancel your ATM Card.
Once cancelled, you can no longer perform transaction using your Card.
Recurring/auto billing transactions will be discontinued.
Please visit any nearest PBB/PIBB branches for card replacement.

Important

We suggest you keep all details of the fraudulent transactions (e.g. Account number, transaction date / time and amount) before deactivating your PBe User ID / Credit / Debit or ATM card.

Proceed to Cancel your ATM Card?

If you spot any unusual activities with your account or suspect that your account has been compromised, we strongly recommend you to deactivate your PBe User ID and/or cancel your Credit/Debit or ATM card to prevent further losses.

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