3 Months Moratorium Extension from October 2020 to December 2020 is for Individual Customers who have lost their jobs in 2020 and currently unemployed.
Note: Customers who are undischarged Bankrupt or with loan/financing in arrears 90 days and above are not eligible to apply.
Contact the Bank via Account Holding Branch where the loan/ financing was obtained for a scheduled appointment to apply.
Documents to prepare: Furnish Documentary evidence such as termination or retrenchment letter/ Voluntary Separation Scheme or Mutual Separation Scheme to support the application.
Not Sure on Account Holding branch ? Please contact the following helpdesk lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance.
(1) For Housing Loan/Financing, Fixed Loan, Term Loan/Financing & Overdraft/Cash Line Facility-i
| Regional Credit Control Centres (CCCs) | Helpdesk Hunting Lines | Regional Credit Control Centres (CCCs) | Helpdesk Hunting Lines |
|---|---|---|---|
| Wilayah CCC | 03 - 2176 7470 | Penang CCC | 04 - 262 3376 |
| Selangor CCC | 03 - 2176 7470 | Ipoh CCC | 05 - 253 0000 |
| Klang CCC | 03 - 3342 2467 | Kota Kinabalu CCC | 088 - 487 169 |
| Melaka CCC | 06 - 288 1518 | Kuching CCC | 082 - 366 976 |
| Seremban CCC | 06 - 766 5555 | Sungai Petani CCC | 04 - 455 8000 |
| Johor CCC | 07 - 222 2949 | Sibu Regional Centre | 084 - 333 888 |
| Credit Control and Supervision/ Non-CCC | 03 - 21767470 | All 265 Branches | General Lines |
(2) For Hire Purchase / AITAB HP-i
| By Region where HP/AITAB HP-i were obtained | Helpdesk Line |
|---|---|
| Kuala Lumpur, Selangor, Putrajaya |
03-22646288 03-22646488 03-31676688 |
| Perlis, Kedah, Pulau Pinang, Kelantan, Terengganu |
04-3146688 04-2697800 |
| Perak, Pahang | 05-5400999 |
| Johor, Melaka | 07-2083600 |
| Negeri Sembilan, Sabah, Sarawak & Labuan | 03-21767701 |