Hire Purchase & AITAB Hire Purchase-i

Targeted Repayment Assistance (TRA) for All Individual and Business to Assist Hirers Affected by COVID-19

  1. Expanded Targeted Repayment Assistance (ETRA) for All Individuals in B40 / M40 Category and Eligible Micro Enterprises / Micro SME Customer with Financing Value up to RM150,000 (Exclude Credit-Impaired and Bankrupt / Wound Up Company)

    ETRA Options (B40 / M40 / Micro Enterprise / Micro SME ≤ RM150,000)
    Option Repayment / Payment Assistance Remark
    1 3-month deferment repayment / payment of instalments Applicable for B40. However, M40 may request Option 1 on case to case basis subject to Bank’s consideration/ approval.
    2 50% reduction in monthly instalments for 6 months
    3 Rescheduling with first 3-month deferment of instalments and reduction of existing monthly instalments.

    Option 1

    1. Loan / financing tenure will be consequentially extended for 3 months with interest/profit charged/accrued on the deferred instalment amount at the prevailing Annual Percentage Rate (APR) as stated in the existing HP / AITAB HP-i Agreement until it is fully settled. (Only applicable for fixed rate HP / AITAB HP-i account).

    Option 2

    1. 50% reduction of monthly instalment for 6 months.
    2. Loan / financing tenure will be consequentially extended for 3 months with interest/profit charged/accrued on the deferred instalment amount at the prevailing Annual Percentage Rate (APR) as stated in the existing HP / AITAB HP-i Agreement until it is fully settled. (Only applicable for fixed rate HP / AITAB HP-i account).

    Option 3

    1. Rescheduling with reduction in monthly instalments including 3-month deferment of instalments
    2. Loan / financing tenure will be extended for maximum of 2 years. However, customer may request for longer extension tenure exceeding 2 years to suit their financial situations.

    How to submit Confirmation / Application?

    1. Digital Confirmation / Application for Expanded Targeted Repayment Assistance (ETRA) for All Individuals in B40 / M40 Category and Eligible Micro Enterprises / Micro SME Customer with Financing Value up to RM150,000

      CLICK HERE to apply

    2. Non-Digital/Manual Confirmation / Application for Expanded Targeted Repayment Assistance (ETRA) for All Individuals in B40 / M40 Category and Eligible Micro Enterprises / Micro SME Customer with Financing Value up to RM150,000

      Please print and complete the confirmation/ application form and submit to the Account Holding Branch / HP Centre / HP Hub / any Credit Administration Centre where the HP / AITAB HP-i were obtained or e-mail to hpcovidsupport@publicbank.com.my

      Confirmation Assistance Required Form for B40 & Micro SME Customer with Financing Value up to RM150,000 (Option 1 or 2 or 3).pdf

      Application Form for M40 (Option 2 or 3).pdf


  2. Standard Rescheduling Without Any Deferment of Instalments
    Applicable for Individuals and Businesses (Exclude Credit-Impaired and Bankrupt / Wound Up Company)

    How to submit Application?
    Please print and complete the application form attached below and submit to the Account Holding Branch / HP Centre / HP Hub / any Credit Administration Centre where the HP / AITAB HP-i were obtained or e-mail to hpcovidsupport@publicbank.com.my

    Application Form for Standard Reschedule HP/AITAB HP-i Monthly Payment/ Repayment (Without Any Deferment of Instalments).pdf

  1. Important Note:
    All repayment assistance shall result in higher overall borrowing / financing costs due to extended loan / financing tenure.

    Frequently Asked Question (FAQ)
    For Individual in B40 Category and eligible Micro Enterprises / Micro SME with Financing Value up to RM150,000
    For Individual in M40 Category
    For Standard Rescheduling Without Any Deferment of Instalments


  2. Contact Us

    You may contact our helpdesk lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance or unable to submit the application online.

    HP R&R Helpdesk Lines:
    By Region where HP/AITAB HP-i were obtained Helpdesk Line
    Kuala Lumpur, Selangor, Putrajaya 03-22646288
    03-22646488
    03-31676688
    Perlis, Kedah, Pulau Pinang, Kelantan, Terengganu 04-3146688
    04-2697800
    Perak, Pahang 05-5400999
    Johor, Melaka 07-2083600
    Negeri Sembilan, Sabah, Sarawak & Labuan 03-21767701