MEASURES TO ASSIST CREDIT CARD CUSTOMERS AFFECTED BY COVID-19

In light of the COVID-19 pandemic, we recognise your concern to service the credit card debts during this critical period.

Hence, we have several financial assistances in place for you to relief your financial burden.

A.

Conversion of Credit Card Debt to Term Loan/Financing

Wish to reduce monthly commitment in servicing your credit card debt? You may apply to convert your latest statement balance up to 36 months’ Term Loan/Financing at an interest rate of 13% per annum. Please apply here

Eligibility Criteria

  1. Individual is not a bankrupt; AND
  2. Credit card account is active and performing (not in arrears exceeding 90 days) at the point of application
Customer is required to complete or settle existing Term Loan/Financing converted from credit card/credit card-i before proceed with new conversion.

B.

Credit Card / Credit Card-i Repayment Assistance 2022 (RA 2022)

Facing difficulties in servicing your credit card balances that have been converted Term Loan/Financing and need further financial assistance? If you have converted your credit card balances to Term Loan/Financing, you may apply for RA 2022 subjected to all criteria below:

  1. Credit card balances that have been converted to Term Loan / Financing
  2. Term Loan/Financing is Performing (not in arrears exceeding 90 days) at the point of opt-in confirmation
  3. Individual is not a bankrupt

You may apply for the following RA 2022 subjected to reduction in income:

Option Income Reduction First 6 Months 7th to 12th Month 13th Month onwards
1 ≥ 50% Pay 25% of existing monthly term loan/financing instalment Pay 50% of existing monthly term loan/financing instalment Resume 100% existing monthly term loan/financing instalment
2 25% to < 50% Pay 50% of existing monthly term loan/financing instalment
3 < 25% Pay 75% of existing monthly term loan/financing instalment

To apply, click here

For FAQ on Repayment Assistance 2022, please click here

Account under RA 2022 will be tagged as Rescheduled (C) in Bank Negara Malaysia (BNM) CCRIS report.

For individual customers who are not eligible for RA 2022, you may refer to the Agensi Kaunseling Dan Pengurusan Kredit (AKPK) should you need any financial counselling toward repayment of your credit card debt. AKPK has been established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals. For enquiry, please call 03-2616 7766.

Let us know if you require further assistance and we are ready to assist. Kindly contact the Public Bank Credit Card Helpdesk Hunting Line @ 03 – 2176 8000 or email to pbcardcrcontrol@publicbank.com.my.