Further Financial Assistance To Reschedule Repayment/ Payment Arrangement Post Moratorium Ending On 30 September 2020

Digital Application For Targeted Eligible Individual And SME Retail Customers (Exclude Hire Purchase/AITAB HP-i)

If you require further financial assistance upon expiry of 6 months loans/financing repayment/payment moratorium on 30 September 2020, you can digitally apply for COVID-19 rescheduled repayment/payment arrangement.

Eligibility for URL access to digital application for Expanded Targeted Repayment/Payment Assistance (ETRA) for eligible Individual in B40 category/M40 category/Micro Enterprise with approved loan/financing up to RM150K and Targeted Repayment/Payment Assistance (TRA) for targeted eligible Individual/SME

  1. Available to targeted eligible individuals and small and medium-enterprise (SME) customers of < RM10 Million per HL/ TL/ FL/ HF-i /TF-i facility (exclude credit-impaired and bankrupt/wound-up company); and
  2. Performing Loan/financing less than 90 days overdue; and
  3. Any individual categorised as B40/registered in Bantuan Sara Hidup (BSH), M40/registered in Bantuan Prihatin Nasional (BPN) or eligible Micro-Enterprise with approved loan/financing limit up to RM150K (self-declaration with no documentary evidences required).

Validity Period

HURRY UP! Apply NOW before 31 March 2021 to prevent credit-impaired status before 31 March 2021.
(Available until 30 June 2021).

Standard Turnaround Time (ETRA /TRA)

A decision on your application shall be reverted to you within standard turnaround time as follows upon receipt of your application with full information/document required by PBB/PIBB:

Type of Account Standard Turnaround Time
ETRA
B40 / Micro Enterprise 24 hours
M40 5 calendar days
TRA
Individual / M40 / T20 5 calendar days
Small and Medium SME 10 calendar days

  1. Expanded Targeted Repayment/Payment Assistance (ETRA)

    Expanded Targeted Repayment/Payment Assistance for Individual in B40 Category / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K (Exclude Credit-Impaired and Bankrupt/Wound Up Company)


    Eligibility Criteria (self-declaration with no documentary evidences required)

    • Any Individual(s) categorised as B40 / registered in the Bantuan Sara Hidup (BSH) database; AND/OR
    • Customer’s spouse is a BSH recipient; OR
    • Eligible Micro Enterprises with approved loans/financing limit up to RM150K; OR
    • Any Individual(s) categorised as M40 income level/registered in the Bantuan Prihatin Nasional (BPN) database.

    Note:
    Applicable to Non-Credit-Impaired and Non Bankrupt/Non Wound Up Company).

    Validity Period

    Digital Opt-in confirmation with effect from 23 November 2020 (Until 30 June 2021)

    ETRA Options (B40 / Micro Enterprise / M40)

    Option Repayment/Payment Arrangement with effect from the following month Remark
    1 3 months deferment repayment/payment (zero instalment) Not applicable to M40 under BPN
    2 6-month 50% reduction of existing monthly loan/financing instalment/interest/profit/rental Not applicable to customers under existing PBB/PIBB TRA (item B)

    Applicable to Option 1 and Option 2
    1. Loan/financing tenure will be extended for 3 months with accrued interest/profit/rental.
    2. All instalment in arrears (up to 3 months) shall be zerorised and continue to form part of the loan/financing outstanding amount.

    A (I) Digital Opt-In Confirmation for Expanded Targeted Repayment/Payment Assistance (ETRA) for Individual in B40 / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K

    CLICK HERE, to promptly apply.

    A (II) Non-Digital/Manual Opt-In Confirmation for Expanded Targeted Repayment/Payment Assistance (ETRA) for Individual in B40 / M40 Category and Micro Enterprise with Approved Loan/Financing Limit ≤ RM150K
    Please print and complete the opt-in confirmation form and submit to any PBB/PIBB Branches/Credit Control Centres for approval.

    B40 [Single Individual] - Manual Opt-In Confirmation Form.pdf
    B40 [Joint Individuals] - Manual Opt-In Confirmation Form.pdf
    Micro - Manual Opt-In Confirmation Form.pdf

    M40 [Single Individual] - Manual Opt-In Confirmation Form.pdf
    M40 [Joint Individuals] - Manual Opt-In Confirmation Form.pdf

    Important Note:
    Please take note all successful digital Opt-In Confirmation would have an electronic Notification Letter immediately upon submission of your digital Opt-In Confirmation without hassle.
    Please refer to your email for electronic Notification Letter immediately upon successful submission.

    A (III) 22 FAQs on Eligible B40 / M40 and Micro Enterprises [Expanded Targeted Repayment/Payment Arrangement (ETRA)]

  2. Existing Targeted Repayment/Payment Arrangement (TRA) for All Targeted Eligible Individuals and SMEs

    Retail Loans/Financing COVID-19 Rescheduled Repayment/Payment Package for Targeted PBB/PIBB Individual and SME Customers with Reduced Income/Cash Flow Post Moratorium after 30 September 2020 (Exclude Hire Purchase)
    (a) Digital Application (1st week of March 2021)
    Option Reduction in Income/
    Cash Flow in 2021
    Apr’21 to Dec’21
    (9 months)
    Jan’2022
    onwards
    1 50% or more reduction
    1. 50% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)
    Resumption of existing monthly loan/financing instalments
    2 25% to less than 50% reduction
    1. 50% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)
    3 Less than 25% reduction
    1. 75% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)

    (b) Digital Application (w.e.f. 2nd week of March 2021) & Non-Digital Application (w.e.f. 1st March 2021)
    Type of Application Option Reduction in Income/
    Cash Flow in 2021
    Apr’21 to Jun’21
    (3 months)
    Jul’21 to Dec’21
    (6 months)
    Jan’2022
    onwards
    Digital & Non-Digital 1 50% or more reduction 25% of existing monthly loan/financing instalment
    1. 50% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)
    Resumption of existing monthly loan/financing instalments
    Digital & Non-Digital 2 25% to less than 50% reduction 50% of existing monthly loan/financing instalment
    1. 50% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)
    Digital & Non-Digital 3 Less than 25% reduction 75% of existing monthly loan/financing instalment
    1. 75% of existing monthly loan/financing instalment
      OR
    2. monthly loan interest/financing profit/rental
    (whichever is higher)
    Non-Digital Application only 4 Other Option
    (include unemployed 3 months zero instalment repayment/payment from 1 January 2021 until 31 March 2021)

    Applicable to Option 1 to Option 4:
    1. Loan/financing tenure will be extended accordingly with compounding interest or accrued profit /rental at prevailing rate.
    2. For COVID-19 Reschedule Repayment/Payment Arrangement application and/or approval wef 1 October 2020, instalment (ijarah rental) in arrears (up to maximum 3 months) (if any) shall be zerorised and continue to form part of the loan/financing outstanding amount.
    B (I) Digital Application for existing TRA

    Watch this Video to understand steps taken to complete digital application form.

    CLICK HERE, to promptly apply.


    Notes:
    Digital application for COVID-19 reschedule package is NOT applicable for :
    1. Trade Bills, Overdraft, Cash Line Facility-i, Islamic Fixed Rate Financing, AKPK account under Debt Management Programme (DMP), Non-SME, Credit Guarantee Corporation Malaysia Berhad (CGC)/Syarikat Jaminan Pembiayaan Perniagaan (SJPP) guaranteed loans/financing.
    2. Borrowers/Customers who do not receive PBB/PIBB SMS invitation.


    Requirements for Digital Application for existing TRA
    1. Borrower/Customer/Joint Borrower/Customer must maintain valid Hand Phone Number(s) with the Bank for identity authentication prior to the digital application for standard COVID-19 Rescheduled repayment/payment arrangement.
    2. Borrower/Customer/Joint Borrower/Joint Customer must provide valid authenticated email address(es) at the point of digital application for digital acceptance of Supplementary Letter of Offer via PBB/PIBB website within 7 calendar days from the date thereof which may be extended at the Bank’s discretion.
      The Bank could terminate the above approved offer if you still fail to accept the Supplementary Letter of Offer within 30 calendar days from the date of this Supplementary Letter of Offer.
    3. Authorized/empowered keyman(s)/director(s)/partner(s) of SME customers with valid Hand Phone Number(s) per Bank’s record must provide valid authenticated email address(es) for digital acceptance of Supplementary Letter of Offer via PBB/PIBB website within 7 calendar days from the date thereof which may be extended at the Bank’s discretion.
      The Bank could terminate the above approved offer if you still fail to accept the Supplementary Letter of Offer within 30 calendar days from the date of this Supplementary Letter of Offer.

    B (II) Non-Digital/Manual Request/Proposal Application for existing TRA for Retail Loans/Financing (Not applicable to Hire Purchase)
    If you wish to apply non-digitally for further financial assistance which could take 5 - 10 calendar days (depends on type of account) approval time, please submit your non-digital/manual request/proposal using standard application form to any PBB/PIBB Branches/Credit Control Centres.

    Notes:
    1. Unemployed individuals who have lost their jobs in 2020/2021 and have yet to find a job can apply for further 3 months zero instalment repayment under Other Option from January 2021 until 31 March 2021.
    2. Supporting Documents evidence such as termination or retrenchment letter/ Voluntary Separation Scheme or Mutual Separation Scheme is required to support the application.
    Please print and complete the non-digital/manual application form and submit to any PBB/PIBB Branches/Credit Control Centres together with the full information/supporting document required.

    [Single Individual] Manual Application Form.pdf
    [Joint Individuals] Manual Application Form.pdf
    [Business] Manual Application Form.pdf

    Important Note:
    Please take note that successful digital application would provide you with electronic email decision within the same day of your digital application without hassle.

    B (III) FAQs on PBB/PIBB COVID-19 TRA Rescheduled Repayment/Payment Arrangement For Retail Loans/Financing (exclude Hire Purchase)

    Notes for ETRA / TRA / Repayment/Payment Arrangement :
    1. This COVID-19 Reschedule Repayment/Payment Arrangement will result in a higher overall financial costs at prevailing interest rate/ijarah rate due to re-amortised/extended loan/financing tenure.

      You may contact your Account Holding Branch or Credit Control Centre to revise the approved/accepted COVID-19 Reschedule Repayment/Payment Arrangement should your financial circumstances improves in order to reduce the overall financial costs in due course.

      Alternatively, you may refer your case to Agensi Kaunseling Dan Pengurusan Kredit (AKPK) established by Bank Negara Malaysia (BNM) to provide free services on money management, credit counselling, financial education and debt restructuring.

      For enquiry, please call AKPK @ 03-2616 7766 or visit AKPK customer portal at www.akpk.org.my

    2. The existing insurance policy (if any) do not cover the loan/financing extension period arising from the COVID-19 Rescheduled Repayment/Payment granted/accepted by you.

      Please liaise with your respective insurance/Takaful company on the extension of the insurance/Takaful coverage.

    3. The revision to the terms and conditions is to comply with the latest ruling by the Shariah Advisory Council of Bank Negara Malaysia (SAC) for Islamic financial institutions to exercise the principle of beneficence (ihsan) in alleviating unprecedented social and financial hardship faced by the customers caused by the COVID-19 pandemic, in respect of capitalisation of accrued profit in restructuring and rescheduling (R&R) exercise undertaken by affected customers. The principle of Ihsan is a fundamental value in Islamic finance and in line with the objectives of Shariah (maqasid Shariah).

  3. Help Desks
    For Further enquiries, customer can contact the following Help Desks (excluding Public Holiday):
    Monday to Thursday : 8.45am to 5.45pm
    Friday : 8.45am to 4.45pm
    Regional Credit Control Centres(CCCs)/ All PBB/ PIBB 265 Branches Helpdesk Hunting Lines
    Wilayah CCC 03 - 2176 7470
    Selangor CCC 03 - 2176 7470
    Credit Control and Supervision / Non-CCC 03 - 2176 7470
    Klang CCC 03 - 3342 2467
    Melaka CCC 06 - 288 1518
    Seremban CCC 06 - 766 5555
    Johor CCC 07 - 222 2949
    Penang CCC 04 - 262 3376
    Ipoh CCC 05 - 253 0000
    Kota Kinabalu CCC 088 - 487 169
    Kuching CCC 082 - 366 976
    Sungai Petani CCC 04 - 455 8000
    Sibu Regional Centre 084 - 333 888
    All 265 Branches General Hunting Lines